Born To Roam Returns and Exchanges Policy
We accept return and exchange requests within 7 days of delivery.
You must submit your request through our returns portal:
https://weareborntoroam.shipstationreturns.com
We do not issue refunds.
If we approve your return, you receive store credit only. In our system, store credit is issued through a gift card.
How to request a return or exchange
Go to our returns portal at https://weareborntoroam.shipstationreturns.com
Submit your request within 7 days of delivery
Select the item and reason for your request
Follow the return instructions provided in the portal
Wait for confirmation and processing updates by email
Return and exchange requirements
To qualify for a return or exchange, your item must meet all of these requirements.
Unworn
Unused
In original condition
Returned with all original packaging and contents
This includes all original contents and packaging that came with your order, including:
Protective plastic packaging
Dust bag
Any gift with purchase items, if included
We deny returns and exchanges if the item shows signs of wear or use, is damaged after delivery, or is missing original packaging or contents.
Store credit only
We do not issue refunds to your original payment method.
If we approve your return, we issue store credit only. You can use your store credit toward a new purchase.
Processing time
After we receive your return, please allow 1 to 3 business days for our team to inspect and process it.
We will email you once processing is complete.
Damaged or incorrect items
If you receive a damaged item or the wrong item, contact us right away.
Email hello@weareborntoroam.com with your order number and photos of the issue.
You can also submit your request through our returns portal and select the reason that matches your issue.
We prioritize damaged and incorrect item cases and review them as quickly as possible.
Important reminder
You must submit your request within 7 days of delivery through the returns portal.
Requests submitted outside the return window are not eligible for return or exchange.
