Shipping policy

PREORDER PILLBOXES

For items marked Preorder, estimated delivery is 30–60 business days from the order date. These pillboxes are handmade, one-of-a-kind pieces and may arrive sooner. This estimate includes the time needed to make and deliver your preorder.

In-stock items follow the processing and shipping information below.

IN-STOCK HAT ORDERS

In-stock hat orders are processed within 24-48 hours and will be shipped according to preferred method immediately following. Delivery windows do not include processing times. Once your order has been shipped, tracking will be sent via email.

SHIPPING OPTIONS

Available shipping services, rates, and estimated transit times depend on the items in your cart and your delivery address. Enter your address at checkout to see the options for your order. Transit time begins after shipment and does not include order processing.

Free shipping eligibility depends on the items in your cart, your delivery address, and your order total after discounts. Checkout will show whether your order qualifies.

Born To Roam is not responsible for any shipping delays or packages that are reported missing following confirmed delivery via tracking. If your package does go missing and is unable to be tracked as delivered, please contact us at hello@weareborntoroam.com.

We highly encourage all customers to purchase Route Shipping Insurance at checkout. This will secure your package and assure that you are reimbursed in the case that it goes missing.

FAQs

Can I cancel my order?

Orders are able to be cancelled within 48 hours of being placed. For order issues, email hello@weareborntoroam.com.

Help! My item arrived damaged.

If you receive a damaged or wrong item, we apologize for this rare occurrence and will resolve it as a priority. We will provide a prepaid return label to ship it back. For questions or concerns, email hello@weareborntoroam.com.

Do you ship internationally?

Available destinations vary by product. Enter your delivery address at checkout to see whether shipping is available for the items in your cart.