SHIPPING POLICY

ACCESSORY ORDERS

ACCESSORY ORDERS ARE PROCESSED WITHIN 24/48 HOURS AND WILL BE SHIPPED ACCORDING TO PREFERRED METHOD IMMEDIATELY FOLLOWING. DELIVERY WINDOWS DO NOT INCLUDE PROCESSING TIMES. ONCE YOUR ORDER HAS BEEN SHIPPED TRACKING WILL BE SENT VIA EMAIL. 

• FREE SHIPPING: 3-5 business days, excluding holidays. 
• STANDARD SHIPPING: 3-5 business days, excluding holidays. 
• PRIORITY SHIPPING: 1-2 business days, excluding holidays. 
• OVERNIGHT SHIPPING: Same day, excluding holidays. 

*For overnight shipping - orders must be placed by 12pmPST ensure delivery* 

APPAREL ORDERS

APPAREL ORDERS ARE PROCESSED WITH 24/48 HOURS AND WILL BE PREPARED FOR SHIPMENT VIA OUR INTERNATIONAL VENDORS. BECAUSE WE USE VENDORS FROM ALL OVER THE WORLD, DELIVERY TIMES ARE EXTENDED.  DELIVERY WINDOWS DO NOT INCLUDE PROCESSING TIMES. ONCE YOUR ORDER HAS BEEN SHIPPED TRACKING WILL BE SENT VIA EMAIL. 

• FREE SHIPPING: 14-30 business days, excluding holidays. 
• EXPEDITED SHIPPING: up to 14 business days, excluding holidays. 

BORN TO ROAM IS NOT RESPONSIBLE FOR ANY SHIPPING DELAYS OR PACKAGES THAT ARE REPORTED MISSING FOLLOWING CONFIRMED DELIVERY VIA TRACKING. 

IF YOUR PACKAGE DOES GO MISSING AND IS UNABLE TO BE TRACKED AS DELIVERED, PLEASE CONTACT US AT HELLO@WEAREBORNTOROAM.COM

WE HIGHLY ENCOURAGE ALL CUSTOMERS TO PURCHASE ROUTE SHIPPING INSURANCE AT CHECKOUT. THIS WILL SECURE ALL PACKAGES AND ASSURE THAT YOU ARE REIMBURSED, IN THE CASE THAT YOUR PACKAGE GOES MISSING.

FAQ’S

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

ALL ACCESSORY ITEMS ARE HOUSED IN OUR FULFILLMENT CENTER LOCATED IN LOS ANGELES. FOR APPAREL PRODUCTS WE SHIP DIRECTLY FROM OUR GLOBAL PARTNERS. THIS CAN RESULT IN YOU RECEIVING YOUR ORDER IN MULTIPLE PACKAGES.   

CAN I CANCEL MY ORDER?

ORDERS ARE ABLE TO BE CANCELLED WITHIN 48 HOURS OF BEING PLACED. FOR ORDER ISSUES, EMAIL HELLO@WEAREBORNTOROAM.COM

HELP! MY ITEM ARRIVED DAMAGED 

IF YOU RECEIVE A DAMAGED OR WRONG ITEM, WE FIRST WANT TO APOLOGIZE FOR THIS RARE OCCURRENCE. WE CAN ASSURE YOU THAT THIS MATTER IS A PRIORITY THAT WE ARE HAPPY TO RESOLVE. 

FOR DAMAGED ITEMS, WE WILL PROVIDE YOU A PREPAID RETURN LABEL TO SHIP IT BACK. FOR QUESTIONS OR CONCERNS EMAIL HELLO@WEAREBORNTOROAM.COM

 

DO YOU SHIP INTERNATIONALLY?

WE DO! FOR INTERNATIONAL ORDERS REACH OUT TO OUR TEAM AT HELLO@WEAREBORNTOROAM.