WE DO NOT ISSUE REFUNDS. WE ARE A SMALL BESPOKE COMPANY.
IF YOU WISH TO EXCHANGE YOUR ITEM, A STORE CREDIT WILL BE ISSUED FOR YOUR NEW PURCHASE.
TO GET STARTED - PRINT/FILL/SEND THIS FORM TO THE BTR HQ.
CUSTOMER IS RESPONSIBLE FOR ALL POSTAGE FEES ASSOCIATE WITH RETURN
PLEASE ALLOW OUR TEAM 1-3 BUSINESS DAYS TO PROCESS YOUR FORM. ONCE COMPLETE WE'LL EMAIL CONFIRMATION.
RETURN REQUESTS WILL BE DENIED IF ANY SIGNS OF WEAR + TEAR IS SHOWN. ITEMS MUST BE IN ORIGINAL CONDITION AND IN ORIGINAL PACKAGING TO BE ACCEPTED.
IF YOU RECEIVE A DAMAGED OR WRONG ITEM, WE FIRST WANT TO APOLOGIZE FOR THIS RARE OCCURRENCE. WE CAN ASSURE YOU THAT THIS MATTER IS A PRIORITY THAT WE ARE HAPPY TO RESOLVE. PLEASE E-MAIL US, IMMEDIATELY. WE WILL PROVIDE YOU A PREPAID RETURN LABEL TO SHIP THE ITEM BACK.
FOR DAMAGED ITEMS, WE WILL PROVIDE YOU A PREPAID RETURN LABEL TO SHIP IT BACK. FOR QUESTIONS OR CONCERNS EMAIL HELLO@WEAREBORNTOROAM.COM
