We process orders in 24-48 hours and ship them using the shipping method you selected on the checkout page. We will send tracking information to your email once your order has been shipped. Please keep in mind that processing time is not included in the delivery window.
Free shipping: 3-5 business days, excluding holidays.
Standard shipping: 3-5 business days, excluding holidays.
Priority shipping: 1-2 business days, excluding holidays.
Overnight shipping: same day, excluding holidays.
*for overnight shipping - orders must be placed by 12 PM PST to ensure delivery*
BORN TO ROAM IS NOT RESPONSIBLE FOR ANY SHIPPING DELAYS OR PACKAGES THAT ARE REPORTED MISSING FOLLOWING CONFIRMED DELIVERY VIA TRACKING.
If your package does go missing and is unable to be tracked as delivered, please contact us at firstname.lastname@example.org
WE HIGHLY ENCOURAGE ALL CUSTOMERS TO PURCHASE ROUTE SHIPPING INSURANCE AT CHECKOUT. THIS WILL SECURE ALL PACKAGES AND ASSURE THAT YOU ARE REIMBURSED, IN THE CASE THAT YOUR PACKAGE GOES MISSING.
Returns and exchanges can be made within 7 days of item(s) receipt. We do not issue refunds. We are a small bespoke company. If you wish to exchange your item, a store credit will be issued for your new purchase.
Customer is responsible for all postage fees associate with return
Please allow our team 1-3 business days to process your form. Once complete we'll email confirmation. Return requests will be denied if any signs of wear + tear is shown. Items must be in original condition to be accepted. If you receive a damaged or wrong item, we first want to apologize for this rare occurrence. We can assure you that this matter is a priority that we are happy to resolve. Please e-mail us, immediately. We will provide you a prepaid return label to ship the item back.
Click here for further details on how to return your items and view our return policy.
Why is my order being shipped in different packages?
All accessory items are housed in our fulfillment center located in los angeles. For apparel products we ship directly from our global partners. This can result in you receiving your order in multiple packages.