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    Born To Roam FAQ

    How do I care for my hat?

    Your hat will last a long time if properly cared for. Some best practices include the occasional "soft brush" to remove dust and debris, picking up your hat by the brim and not the crown, and hanging your hat instead of laying it flat. 

    How do hat sizes work?

    Most of our hat sizes are created to be one size fits all. In general, this covers medium to large head sizes. Each hat has an adjustable inner band to help with fitting and smaller head size. Look for the fitting guide in the description of each Born To Roam hat to better understand how each hat will fit. We also carry hat fillers if your hat is ever too big. 

    What are the hats made of?

    Hats are commonly made from a variety of materials. Wool felt hats are commonly found as they imitate fur felts without the high costs of fur. Hats can also be made from materials such as polyester, fur, and mixed polyester/wool. For a better understanding of what each Born To Roam hat is made from, see the product description. 

    Can wool felt hats get wet?

    Do what you can to keep moisture off of your hat. Wet hats often change shape slightly when they dry. For this reason, it is best to hang a hat to dry rather than lay it flat. There are several treatments available for waterproofing your hat.  

    Can I return or exchange my hat?

    Returns & Exchanges

    Please initiate your return or exchange HERE within 30 days of purchase
    All returns and exchanges must be submitted through the above portal.

    *SIZING ISSUES: Most Born To Roam hats have an adjustable inner band. Before returning a hat due to sizing issues, please make sure to adjust the hat for correct fit. If your hat fits front-to-back but not side-to-side (or vise versa), hat-sizing tape might be your best solution. Please visit Hat Sizing 101 for more information.

    Exchanges
    Our goal is to get you into a hat you are happy and confident in! You can exchange through the above portal for a different hat. If you don't know exactly what you want at this moment, you can exchange for store credit which will be given to you as a giftcard. 

    Returns
    Born To Roam does not accept returns.

    Do you ship internationally?

    We are happy to ship to many countries across the globe. Please take note that import taxes, duties, and related customs fees may be charged once the package arrives at the destination country and is out of the control of Born To Roam. Payment for these fees is the responsibility of the purchaser. Please check with your local customs agency for costs associated with shipping goods into your country.

    Please note: Born To Roam can only guarantee delivery in the US and Canada, all customers purchasing from outside of the US and Canada will be provided proof of shipment and will then be directed to USPS to ensure they receive their delivery. We encourage all customers outside of the US and Canada to become familiar with USPS international shipments policies before placing their order. USPS international shipping info can be found at: https://pe.usps.com/text/imm/welcome.htm.

    You can find a list of countries that USPS will ship to here: https://pe.usps.com/text/imm/immctry.htm. USPS does not provide tracking information in all countries they ship to. 

    What is your best selling hat?

    A few of our best selling hats include the Indi Ivory , the Galli, which comes in black.

    How do you hang your hats?

    We find the best and most practical way to display and hang your Born To Roam hat collection is with the help of Commandhooks. Slap those babies on your wall of choice. Brownie points from your landlord for not putting holes in the wall am I right? If you're really confident about where you want your Born To Roam hats to call home, a more permanent option for hanging includes a small, simple nail. Easy as pie. 

    How do I fix misshapen hats/Bent hats?

    There are multiple ways you can steam out the scrunch, the crunch or anything in between including using an industrial steamer, a handheld steamer you can get from Amazon orWalmart, boiling a pot of water at home or even throwing it in the bathroom to steam while you shower. 

    Feel free to text or email us with any unanswered questions! We are always here to help.